05 Sep 2010 
Support Center » Knowledgebase » What are the important delivery instructions?
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 What are the important delivery instructions?
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The following are important guidelines that you must advise your customers of when accepting and signing for deliveries: CHECKING THE DELIVERY - ALL CARTONS MUST BE INDIVIDUALLY COUNTED

  • Our carriers do no accept any signatures marked "UNCHECKED"
  • You must ensure that you sign for the correct number of boxes received. Each carton will have a label sticker which clearly states the box number
  • Verify the number of boxes received with the number shown on the delivery document which you are required to sign.
  • You must only sign for the actual number of boxes received. Neither the carriers nor ourselves will be held responsible for any shortages found after the carrier has left your premises.
  • You must contact us within 48 hours in writing by fax or email in case of any shortages - telephone messages are unacceptable. (Please Note: In rare instances we will be unable to fulfil your complete order due to stock shortages - you are only billed for the products sent to you. Please use your invoice to check off what you have received, not your order).


Article Details
Article ID: 17
Created On: 09 Jun 2009 12:39 PM

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