05 Sep 2010 
Support Center » Knowledgebase » Ordering
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The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

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 Backorder Policy
 We do not keep back orders for items that are sold out at time of ordering. As a rule of thumb most items are replinished within 7-14 days.  Failing that the website will usually provide approx redelivery dates. To ensure you receiv
 Cancelling Orders
 If you wish to cancel an order with us, this must be done in writing by raising a support ticket.Don't forget to let us have your order number.For items cancelled after dispatch, you will incur a 100% ca
 Export / International order
 We are currently only able to ship within the United Kingdom.If you are based in Europe, USA (in fact any where on the planet other than the Britain) you could still take advant
 Warranty information / Are your products new?
  We only sell new products. Unless explicitly stated otherwise, all branded products are original & genuine (not replicas or copies).  All our new products carry a full 12 months manufac
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